According to statistics, there are more than half a million
new businesses going live in the U.S. in any given year. How do you stand out
in the crowd? Here are ten tips for helping your business make a splash.
Be Everywhere
Social media is critical, of course, but so is having an
up-to-date website and blog. You'll also want fresh newsletters and RSS feeds
to keep your customers abreast of any new developments within your company. In
short, make sure you're in ads, timelines and inboxes all across the web. Keep
your company in people's minds by updating as much as possible.
Know Thy Enemy
Who are your biggest competitors? Do they offer anything you
don't? Visit their site and pretend that you're a potential customer. What
immediately stands out? Ask yourself these questions and decide what may be a
good option for your company, and come up with a plan to compete.
Holler Back
Customers love when you engage them personally, especially
if you add a humorous touch. Using funny commercials, advertisements and
banners will gain more attention and publicity for your company. These are the
kinds of interactions that go viral, so don't be afraid to respond to comments
and complaints directly.
Apologize for Mistakes
Speaking of complaints, a lot of companies like to pretend
that they never receive any, which does nothing for their image. Try
apologizing for any goofs in an open, honest way, and see what that humility
does for the customer's perception of your business.
Learn to Navigate SEO
SEO, or search engine optimization, is the way you'll put
your business on the virtual map. Get comfortable with software from Google
Analytics and SEO Book, which will help you track and analyze how traffic is
coming to your website.
Make Every Conversation Personal
Has any customer in history ever expressed admiration for a
lengthy customer service script? Ditch the lines and focus on creative,
tailor-made service instead. Again, this is how companies go viral and get
people talking.
Imitate Your Betters
If you're a fan of a particular business or blog, don't be
afraid to copy their example. Many actively encourage it, like the Domo Blog, which offers business analytic
and intelligence to help new brands grow.
Hold Giveaways
Everyone likes swag, and there's actually a psychological
basis to the success of intermittent reinforcement, where rewards are random
and unpredictable. It's easy to use this on customers by holding contests,
raffles and sweepstakes where the winner is a surprise every time. Your
customers will go crazy for it!
Keep Up With The Trends
Gangnam Style, the bizarre video of a South Korean pop star,
was one of the best things to happen to the business world. Everyone from
Intel, to the U.S. Naval Academy got in on the endless parodies it inspired,
and it brought huge attention to anyone who jumped in the fray. Future fads can
do the same for you.
Love Your Product or Service
Why should anyone care if you don't? Don't be one of those
CEOs caught red-handed using another brand. Stay loyal to your business and
your customers will, too. Advertise your endorsements of your company and
explain what it offers in an easy to understand way.
These are just a few tips for making your company stand out
in an overcrowded market, especially in the online world. Ultimately, your
passion and perseverance will mean more than your marketing, so stay true to
your company and you'll be fine.
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